Terms and conditions

1. Appointment Cancellation Policy

Alter Me requires a minimum of 24-hour notice to cancel or reschedule an appointment. I understand that if I cancel or reschedule within 24 hours or do not arrive for any reason other than an emergency outside of my control, I will be charged a $30 fee for the appointment I had reserved unless otherwise discussed with the head designer. (Replying to your text reminder at the time it is sent to you, is considered enough notice to cancel an appointment.)

2. Payment Policy

We accept payments via Eftpos, Bank Transfer & Cash.

Full payment is required at the time of placing an alteration order unless Alter Me has discussed other arrangements at your consultation. No work will be started without payment. If Alter Me receives payment less than 5 days of my pick-up date Alter Me will reschedule my pick-up appointment.

Alter Me’s Dressmaking Service payment policy works in 50% deposits. First 50% will be paid prior to Alter Me taking measurements in order to start the pattern-making and mock-up process. If you’re unable to pay the 50% deposit at your consultation but would like to get your measurements taken, a $30 fee will be charged. This amount will come off your total invoice. The remaining 50% will be due at your second fitting. I understand my garment won’t be completed unless the invoice has been paid in full.

If you require Alter Me to purchase fabrics on your behalf the amount will need to be paid prior to Alter Me making the purchase.

3. Service Cancellation Policy

Clothing Alterations Service –

Once Alter Me has received payment for your order, the order will be completed within your scheduled pick-up date. If you have a change of mind and your alteration is already completed there will be no refund given. If you have a change of mind and your alteration has not been started, Alter Me can choose to issue a part or full refund. The amount of time taken to pin the alterations will be considered when deciding to issue part or full refund.

With Alter Me’s extensive experience in clothing alterations, we carry out our work in a professional manner and at your fitting appointment will ensure you are comfortable with our pinning of your garment. We carry out the work as per the pinning, which you will approve before we proceed forward. If you have a change of mind after your garment is completed you will be charged for the extra alteration work.

Dressmaking Service –

Your design will be discussed in thorough detail at your consultation appointment before Alter Me proceeds forward to make the mock-up for the first fitting. If you have a change of mind about your design after the mock-up is made, you will be charged for the changes and for another mock-up to be made.

If you wish to stop your dressmaking journey after your mock-up is made the 50% deposit is non-refundable as we require the initial deposit to fund the pattern-making and mock-up.

If you plan on fluctuating with your body measurements it is your responsibility to liaise with Alter Me in advance so Alter Me can schedule your fittings accordingly. Once your garment is completed and you have fluctuated in body measurements, you will be charged for the required alterations to be made.

Once your custom garment is completed and you have a change of mind on a certain aspect of the design, you will be charged for the required alterations to be made.

4. Photo Rights Policy

Alter Me photographs all alteration and dressmaking work carried out so our audience can view the extensive work we achieve for our clients. We will utilise these photos on our website and social media to create awareness of our services. No client information will be revealed unless you have given Alter Me the permission.

At your fitting appointments Alter Me will take photos for a ‘before and after’ feature. These will be utilised on our website and social media to create awareness of our services. No client information will be revealed unless you have given us permission.

All custom garments are photographed and/or videoed for our records. These can be displayed on our website and social media to create awareness of our services. No client information will be revealed unless you have given us permission.
​
Any photos provided to Alter Me from yourself/friends/family members can be utilised for social media and marketing.  

The following Terms of Trade apply to any Products and/or Services the Customer requests or receives from Alter Me Limited (subject to any variations agreed in writing between the parties) and shall constitute a binding agreement and acceptance by the Customer.

DEFINITIONS
Alter Me means Alter Me Limited its agents, employees and subcontractors.
Customer means the person/s, entities or any person acting on behalf of and with the authority of the Customer purchasing Products and/or Services from Alter Me.
Products and/or Services means all garment remodels, all clothing alterations, garment designs and patterns, garments and mock-ups, fabric, threads and related haberdashery products, provided by Alter Me to the Customer.
Quoted Price/Quotation means the price payable (including GST) for the Products and Services as agreed between Alter Me and the Customer and includes all fabric and haberdashery paid to third parties.

1. QUOTATION
1.1 Alter Me may vary the Quoted Price to be charged for the Products and/or Services at any time if the Deposit is not paid within 14 days of the date of Quotation by giving the Customer one weeks written notice.
1.2 The Quotation includes all measurements, designs, pinning, mock-ups, fabric, haberdashery and fitting.
1.3 The Customer may request changes to the Products and/or Services once provided (including alterations) but Alter Me shall be entitled to and the Customer agrees to pay additional charges for the additional Products and/or Services in terms of clause 5.1.
1.4 The Customer agrees that once the Deposit is paid it will not be refunded unless Alter Me are unable or agree not to provide the Products and/or Services.
1.5 Alter Me agrees to release the Products and/or Services to the Customer once the balance of the Quoted Price is paid in full.

2. RESPONSIBILITIES OF ALTER ME
2.1 Ensure the Products and/or Services supplied to the Customer are: a) fit for the intended purpose; b) of the best available quality for the Customer’s intended purpose; c) free from any defect (including latent defect) in design, materials and workmanship by reference to the best industry standards; and d) in accordance with the Quote provided.
2.2 Use reasonable endeavours to provide the Products and/or Services as soon as reasonably possible unless delayed by an event beyond its control, including but not limited to any failure by the Customer to attend an appointment fitting or ensure their garment is clean and does not require dry cleaning.
2.3 Alter Me agrees to discuss the garment design with the Customer in thorough detail at the first appointment before making the mock-up for the first fitting. The design of the mock-up maybe altered by the Customer provided they agree to pay for this in terms of clause 5.1.
2.4 When providing alteration Services ensure the Customer has approved the proposed garment changes following the pinning of their garment. If the Customer is not satisfied with the completed alterations to their garment then where possible Alter Me will carry out further alterations but additional costs will apply in terms of clause 5.1.
2.5 Remind the Customer by text message when their next appointment is due.
2.6 Resolve any Customer issues at the next planned appointment and treat the Customer with the utmost respect.
2.7 Alter Me will ensure Customer confidentiality and privacy is maintained at all times and that their garments are kept safe and secure at all times.
2.8 Alter Me agrees to adequately insure against any liability for damage to the Customer’s garments arising out of Alter Me’s acts or omissions.
2.9 Alter Me may review or change the terms of this Agreement at any time by giving the Customer one months’ notice in writing.

3. RESPONSIBILITIES OF THE CUSTOMER
3.1 The Customer agrees: a) that it is responsible for providing promptly any further information that Alter Me may require in order to provide the Products and/or Services; b) and acknowledges that the fabric and threads selected by them cannot be changed once work commences on providing the Products and/or Services; c) to notify Alter Me if they believe their body measurements have changed since the measurements were taken; d) to pay a $30 fee (except in the case of an emergency beyond their control) if they cancel or reschedule an appointment within 24-hours of the agreed time; and e) to collect the garments from Alter Me within seven working days following notification of completion of the Products and/or Services.
3.2 The Customer agrees that they will not receive a refund of any payments made for Products and/or Services unless the Customer cancels the Services before work commences. The amount of refund payable will be at Alter Me’s sole discretion.
3.3 Where the Customer provides their own fabric, measurements, sketches, designs or patterns Alter Me shall be entitled to rely on the accuracy of any measurements and patterns and any other information provided by the Customer. The Customer acknowledges and agrees that Alter Me accepts no responsibility for any loss, damages, or costs however resulting from Customer supplied fabric, specifications or other information. If Alter Me advises the Customer that their supplied fabric is not suitable for the intended purpose then Alter Me shall be entitled, without prejudice, to suspend the Services until the appropriate conforming fabric is sourced for the Product and all costs associated with this will be invoiced in terms of clause 5.1.
3.4 Where the Customer requires Alter Me to purchase fabrics on its behalf then the Customer agrees to pay the cost of this in full prior to Alter Me placing the order.

4. THE ENVIRONMENT
4.1 Alter Me is focused on being an environmentally friendly company and ensures best practices are always used and that it is operating in a sustainable manner. Alter Me always: a) orders minimal fabric for the Customer’s sole purpose; b) uses off-cuts for mock-ups where possible; c) minimises its waste as much as possible; and d) disposes of fabrics in the proper manner.

5. PRICE & PAYMENTS
5.1 The Customer agrees to pay Alter Me the balance of the Quoted Price in full, (subject to any agreed variations) on collection of any new Products and at the time of placing any garment for alteration. Alter Me may vary the Quoted Price at any time if unexpected costs are incurred due to problems with Customer supplied fabric, patterns, designs or the Customer requires subsequent changes to be made to the garments or mock-up for any reason.
5.2 Alter Me may increase the price of Products and/or Services by the amount of any reasonable increase in the cost of their supply that is beyond its control or due to unexpected complications e.g. supply shortage, freight costs.
5.3 Alter Me reserves the right to charge interest on any invoice remaining unpaid after the due date unless prior arrangements have been made. Interest is calculated at 14% per annum as from the date on the invoice. Invoices unpaid after fourteen days will incur a 20% debt collection fee and an administration fee of $25.
5.4 Any expenses and legal costs incurred by Alter Me in the enforcement of any rights contained in this Agreement shall be paid by the Customer, including any solicitor’s fees or debt collection agency fees.
5.5 The Customer is not entitled to withhold any payment due under this Agreement because of any dispute, counterclaim, or delay in the supply of the Products and/or Services by any third party.

6. INTELLECTUAL PROPERTY & MEDIA
6.1 Where Alter Me has designed, drawn or prepared patterns of garments, or created any Products for the Customer, the Customer agrees that the copyright in all such designs, drawings, patterns, sketches and Products (Alter Me I.P) shall remain vested in Alter Me and may not be copied by the Customer or their agent. Under no circumstances may the Alter Me I.P be used without Alter Me’s prior written approval.
6.2 The Customer agrees that: a) Alter Me may use for the purposes of marketing or creating further Products, any Alter Me I.P which it has created for the Customer at no cost; b) photos taken at their fitting appointments as a ‘before and after’ feature and photos/videos of any Products and/or Services provided may be posted on websites and in social media provided their identity is not revealed, unless their prior written approval is obtained to reveal their identity; and c) they have given Alter Me permission to utilise any photos they provide to Alter Me for social media and marketing purposes.

7. WARRANTY
7.1 No representation, undertaking or warranty made by Alter Me to the Customer shall be of any effect unless signed by both parties in writing.
7.2 No claim relating to Products and/or Services will be considered unless made within 7 days of receipt of the Products and/or Services and all money owing to Alter Me has been paid. Product manufacturer’s terms and conditions of warranty will apply to the Customer for third party supplied products.

8. INDEMNITY, LIABILITY & RISK
8.1 If the Customer is acquiring the Products and Services for the purposes of a trade or business, the Customer acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply to the Customer.
8.2 Alter Me will not be liable for any failure to provide the Products and/or Services if the failure arises as a consequence of fire, embargo, strike, pandemic, inability to secure labour, or any other matters beyond the control of Alter Me. In addition, Alter Me will not be liable for any delay or failure to provide a particular fabric ordered by the Customer if it is unavailable or any consequential loss or damage arising in respect of a delay or failure.
8.3 The liability of Alter Me to the Customer in respect of the Products and/or Services, whether in contract, tort or otherwise, shall be limited to the amount payable for the Products and/or Services.
8.4 Neither party shall be liable to the other party for any indirect or consequential loss, damages or expense of any kind whatsoever arising under or in respect of this Agreement. This includes, without limitation, any economic loss, loss of use, loss of profits, loss of income, or increased or alternative costs, however caused.
8.5 Clause 8.4 shall remain in and effect after termination of this Agreement.

9. TERMINATION
9.1 The Customer agrees Alter Me may terminate this Agreement and the Services immediately if any judgment/order is levied against the Customer or its property or if an Administrator/Receiver is appointed or a scheme of arrangement is proposed.

10. ENFORCEMENT
10.1 No failure of a party to exercise any power given to it under this Agreement shall constitute a waiver of any of the parties’ rights to subsequently enforce and compel strict compliance with the provisions of this Agreement.
10.2 Alter Me may suspend Services at any time if the Customer breaches this Agreement or fails to make deposit payments on the due date and it will not be liable for any consequential losses or delays.
10.3 If any Court declares any provision in this Agreement to be void or unenforceable, then that provision may be severed from this Agreement and the
remaining provisions of this Agreement shall remain in full force and effect.

11. NOTICES
11.1 Either party may send a notice to the other’s last postal address, or last email address and it will be deemed to be delivered five days after the date of posting or if sent by email when the transmission is successfully completed.
11.2 Contact Details, please call Alter Me +64 9 393 6310 or email contact@alterme.co.nz or post 9G/38 Khyber Pass Road, Grafton, Auckland, 1023.